Riskflow Support
 

Support

Riskflow Technologies prides itself in providing superior support for our software products - ALMAN (Asset & Liability Management system) and TASMAN (Treasury Management system).

Our help desk is manned from 08h00 - 16h00 South African time, from Monday to Friday, excluding SA Public Holidays. Our support consultants are all experts in the use of our products and have extensive experience in the areas of ALM and Treasury. This enables them to answer all user-related queries, as well as identify which queries are of such a technical nature that it needs the attention of the development team.

For any support-related queries, there are also 2 dedicated e-mail addresses: all support personnel receive mails routed to these addresses and the support logs are closely monitored to ensure that we deliver support within the timeframes relating to each client’s Service Level Agreement.

The e-mail addresses for support are encoded below, to avoid spam.

Email Us

Contact our Support Desk on +27 11 704 0648

 

BaselWeb

Basel+

While Basel+ is firstly a Basel compliance tool which simplifies the daunting task of producing regulatory reports, it is also a tool to flag potential risk areas in the bank’s current and future positions.

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Cube 360

Cube360

Cube360 is a multi-dimensional modelling system that supports financial decision making through simulations projected into the future, inter alia to manage the balance sheet and evaluate the liquidity of an institution.

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CFA Web

Cashflow Analyser

Cash flow Analyser is a data management system which analyses, cleans and fixes data at source, to ensure that downstream applications benefit from high quality data.

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FMB Web

fmbTrade

fmbTrade is a real-time fully integrated treasury trading system that separates, front, middle and back office.

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Index Forecasting System

IFS

IFS is Riskflow’s Index Forecasting System. Through a simple user interface IFS allows the user to forecast future index rates based on historical correlations.

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